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Chris (Tech Support)

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    2 comments  ·  Suggestions  ·  Admin →
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    Chris (Tech Support) commented  · 

    Thank you for your suggestion. Yes, the alert will remain 'active' until the collected value drops below/above the specified lower threshold. (although you can configure it to send an email each time it crosses a threshold). If you clear the alert though, then the next time it will generate a new alert. But if the alert is unread or read but not cleared then the existing alert will be updated.

    It was decided that this was best given that a custom metric which runs regularly (e.g. every minute) could conceivably spam a user with emails/alerts.

    However, I have passed the suggestion to the development team to give the option of having 'event' behaviour. Once they have been able to review the idea, they may add it to their todo list.

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