We are using the native ServiceNow integration in Redgate Monitor to automatically create and resolve ServiceNow alerts.

Currently, ServiceNow notifications are generated regardless of the alert severity. We would like to be able to configure a severity threshold for ServiceNow notifications, in the same way as for other notification channels.

For example, we would like to configure the ServiceNow integration to create alerts only for High severity events, with options such as:

All alert levels
High and Medium
High only

This functionality is particularly important for ServiceNow integrations, where every notification may result in a ticket or operational event. Sending Low severity alerts can generate unnecessary noise and make it harder for operational teams to focus on actionable incidents.