Webhook Filter on Alert Severtiy
Situation: After setting up a webhook of SQL Monitor to Service Now we are getting tickets of all priorities
Background: We would only like tickets to be created that are actionable
Assessment: We can enable this on the javascript side of the service now webhook to remove low priority webhook calls however it would be prefered to do it in RedGate
Recommendation: Is it possible to have the same feature that email has "Call webhooks only if alert severity is High or Medium only"
Gregory Bird
shared this idea
Support for configuring the alert level at which Webhook notifications are sent was added in version 13.0.52.
In Configuration > Notification settings you can configure Webhook notifications to be sent for all levels of alerts, all high and medium alerts, or just high level alerts.
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Todor Popov commented
We really need this, otherwise it just does not work as the amount of alerts without severity filtering becomes higher, most of them low severity -> the result: nobody pays attention.