To be more accommodating to different SOPs and workflows it would be beneficial to send an alert email on an ad hoc basis to a variable email address. This allows for the user of SQL Monitor to notify someone of an alert that needs to be reviewed.

For example if a junior level DBA is responsible for monitoring the alerts and only wants to escalate certain alerts that he/she has reviewed, this would allow them to send the email when they are ready by typing in the email address and a custom message. The email history with custom messages can then be stored in the comments of that alert.

I view this as adding flexibility without turning SQL Monitor into a ticketing system.